Privacy Policy

Al-Radin Co. ("Al-Radin", "we", "us") respects your privacy. This policy explains what personal data we collect through al-radin.com and in the course of our business, why we use it, and the rights you have. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and, where it applies to you, the EU General Data Protection Regulation (GDPR).

1. Who we are

The controller of your personal data is Al-Radin Co., Office 1422, Parklane Tower, Business Bay, Dubai, United Arab Emirates. For any privacy question or request, contact us at info@al-radin.com.

2. The data we collect

→  Data you give us: your name, company, job title, business email, phone number and message when you use our contact form, register for an event, or contact us directly.
→  Business contact data: details exchanged at events, exhibitions and meetings, such as business cards.
→  Technical data: IP address, browser type, device information and pages visited, collected through cookies and similar technologies when you browse our website.

3. Why we use your data

→  To answer your enquiries and provide quotes, technical support and project assistance.
→  To manage our relationships with system integrators, consultants, end users and technology vendors.
→  To organise events, roadshows and trainings you register for.
→  To send you news about our solutions and events, where you have agreed to receive them.
→  To operate, secure and improve our website.
→  To meet our legal and regulatory obligations.

4. Legal basis

We process your data on the basis of your consent, the performance of a contract or steps taken at your request before entering into one, our legitimate business interests (such as responding to business enquiries and developing partnerships), and compliance with legal obligations. Where we rely on consent, you can withdraw it at any time.

5. Who we share it with

We never sell your personal data. We share it only where needed:
→  With the technology vendors we represent, when your enquiry or project concerns their products.
→  With service providers who support us, such as website hosting, email and event registration platforms, under confidentiality obligations.
→  With authorities, when the law requires it.

6. International transfers

Some of our vendors and service providers are located outside the UAE. When your data is transferred abroad, we take appropriate measures so that it remains protected to the standard required by applicable law.

7. How long we keep it

We keep personal data only as long as needed for the purposes above, or as required by law. Enquiry and business contact data is generally kept for up to three years after our last interaction, unless an ongoing relationship or legal obligation requires longer.

8. Your rights

Subject to applicable law, you can ask to access your data, correct it, delete it, restrict or object to its processing, receive it in a portable format, and withdraw your consent. To exercise these rights, email info@al-radin.com. You also have the right to lodge a complaint with the competent data protection authority.

9. Cookies

Our website uses essential cookies to function and may use analytics cookies to understand how it is used. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.

10. Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your data at every step.

11. Changes to this policy

We may update this policy from time to time. The latest version is always published on this page, with its date of last update.